Shaijal
Ellikkal.

IT Assistant Manager

Managing end-to-end IT operations for a national governance initiative under the Public Investment Fund (PIF).

• ▸Manage and maintain end-to-end IT infrastructure, ensuring high availability, performance, and scalability across the organization.
• ▸Oversee network administration and implement robust network security measures, including firewalls, VPNs, and access controls.
• ▸Administer and support the Microsoft 365 environment, including user management, security policies, and collaboration tools.
• ▸Handle device and endpoint management using Microsoft Intune, ensuring compliance and security across all corporate devices.
• ▸Develop and enforce cybersecurity policies, monitor threats, and implement proactive measures to safeguard organizational data and systems.
• ▸Manage and support business-critical applications including Kayan HR, Oracle NetSuite, Zoho CRM, and Clockify.
• ▸Provide IT support and troubleshooting for hardware, software, and network-related issues, ensuring minimal downtime.
• ▸Lead IT projects, system upgrades, and technology implementations aligned with business goals.
• ▸Monitor system performance, conduct regular audits, and ensure compliance with IT standards and best practices.
• ▸Collaborate with cross-functional teams to optimize business processes through technology solutions.

IT Manager

Responsible for managing the entire IT infrastructure within the mall premises.

• ▸Ensured network connectivity, security, and efficient day-to-day operations across the mall.
• ▸Handled IT services and support for internal office users — troubleshooting, maintenance, and technical assistance.
• ▸Implemented interactive maps to help visitors navigate the mall.
• ▸Set up digital signage displays for announcements and promotions.
• ▸Installed people-tracking systems to monitor foot traffic.
• ▸Conducted training sessions for mall tenants on IT systems and protocols.
• ▸Managed access control systems and permissions.

Senior Information Technology Specialist

Owned end-to-end IT delivery — research, infrastructure, cloud, ERP, ITSM, automation and digital transformation.

• ▸Set up and managed cloud infrastructure (AWS, Azure, Google Cloud) for company websites and applications.
• ▸Oversaw implementation of CRM and HRMS systems.
• ▸Administered Microsoft Dynamics 365 ERP, Office 365, Google Workspace and business automation tools.
• ▸Provided technical support and training for end users on all business applications.
• ▸Coordinated with outsourcing partners to deliver SharePoint, websites, registration & ticketing platforms, event apps.
• ▸Implemented IT Service Management with Freshservice and ServiceNow to optimise delivery and reduce costs.
• ▸Built automated Power BI reports integrating data across multiple systems.
• ▸Planned and deployed IT infrastructure: LAN, NAS storage, Active Directory, firewalls, WiFi, CCTV, access controls.

Information Technology Technical Support

• ▸Installed and configured computer hardware, operating systems and applications.
• ▸Monitored and maintained computer systems and networks; diagnosed hardware/software faults.
• ▸Set up new user accounts and profiles; handled password and access issues.
• ▸Prioritised and managed many open cases simultaneously while testing new technology.
• ▸Provided procedural documentation and reports.

System Network Administrator

• ▸Installed and maintained computer systems and networks across the office.
• ▸Set up workstations and peripheral devices; verified hardware functionality.
• ▸Installed and configured software; resolved hardware/software issues.
• ▸Trained users on new software and tools.

Software Programmer

• ▸Built websites and web-based applications using PHP and MySQL.
• ▸Analysed requirements, developed assigned modules and performed unit testing.
• ▸Coordinated with development and testing teams; integrated modules and designed interfaces.